Shipping Policy

Effective Date: March 20, 2025

At Lving, we strive to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Please carefully review our shipping policy to understand how we handle shipping for your orders.

1. Shipping Destinations

We currently offer shipping to:

• Mexico
• North America (including the United States and Canada)

2. Order Processing Time

Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or holidays. You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Methods and Delivery Times

We offer several shipping options based on your location and preference:

• Standard Shipping: Typically 5-7 business days for delivery within Mexico; 7-14 business days for North American destinations.
• Express Shipping: Typically 2-4 business days for delivery within Mexico; 3-7 business days for North American destinations.

Please note that delivery times are estimates and may vary based on the courier, weather conditions, and other unforeseen factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery method selected and the shipping destination. We occasionally offer promotions for free shipping on orders over a specified amount, which will be clearly indicated on our website.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor the status of your delivery. You can also track your order by logging into your account on our website.

6. International Duties and Taxes

For orders shipped outside of Mexico, please be aware that you may be subject to customs duties and taxes. These charges are not included in the order total at checkout and are the responsibility of the customer. We recommend checking with your local customs office for information regarding any applicable fees before placing your order.

7. Missing or Damaged Items

If your order arrives damaged or if you believe your order is missing, please contact our customer service team within 7 days of delivery. We will work with you to resolve any issues promptly. You can reach us via email at info@lving.com.mx or on WhatsApp at +52 1 998 715 8401.

8. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancel it.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to reach out to us:

• Email: info@lving.com.mx
• WhatsApp: +52 1 998 715 8401

Thank you for choosing Lving! We appreciate your business and look forward to serving you.